Thank you for shopping at bbikr.com.
We take pride in providing quality kids’ bikes and accessories carefully inspected before shipping.
1. No Return or Exchange
All goods sold on bbikr.com are final sale.
Products are not returnable, exchangeable, or refundable once payment is completed, except in cases where an incorrect or defective item has been delivered (see below).
2. Incorrect or Defective Items
If you receive an item that is:
- Not the model or size you ordered, or
- Clearly defective or damaged upon arrival
Please contact our support team within 3 days of receiving your order, with:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
Our team will review your case. If verified, we will arrange for a replacement or repair at our discretion.
3. Product Condition
Please note:
- Minor cosmetic differences, color variations due to lighting or screen display, or minor assembly marks are not considered defects.
- All bikes and parts must be assembled and used according to the provided instructions to ensure safety and warranty validity.
4. Cancellation Policy
Once an order has been confirmed and payment received, it cannot be canceled or changed, as each order is prepared individually for shipment.
5. Contact Us
For support or clarification, please contact us:
Whatsapp: +65 88231760
Our team will assist you during business hours.